Shipping policy

Shipping Policy

Makalaz by Vegans Basket LLC.

Effective Date: January 26, 2026

Shipping Area

Makalaz currently ships only within the United States. We do not offer international shipping at this time.

Order Processing Time

All Makalaz garments are hand-tailored in the USA. Because of the craftsmanship involved:

  • Orders require processing and production time prior to shipment

  • Processing times vary depending on the garment and order volume

  • Estimated processing timelines are provided at the time of purchase or order confirmation

Processing time does not include shipping transit time.

Shipping Methods & Delivery

Once an order has been completed and shipped:

  • Delivery times depend on the shipping method selected at checkout and the destination

  • Shipping timelines are estimates provided by the carrier and are not guaranteed

  • Makalaz is not responsible for delays caused by shipping carriers, weather, holidays, or other circumstances beyond our control

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Shipping destination

  • Selected shipping method

All shipping fees are the responsibility of the customer unless otherwise stated.

Order Tracking

When your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update once the package has been handed to the carrier.

Incorrect Address & Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

Makalaz is not responsible for:

  • Delays or non-delivery due to incorrect or incomplete addresses

  • Packages marked as delivered by the carrier but reported as missing

Additional shipping charges may apply for re-shipping returned or undeliverable packages.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 48 hours of the delivery date (or expected delivery date).

We will assist in filing a claim with the shipping carrier when applicable. Resolutions are subject to the carrier’s investigation and policies.

Contact

For shipping-related questions or assistance, please contact us at:
support@makalaz.com